At Pillai Center, we strive to promptly ship products and prasad, ensuring the products ordered reach you on time. Below is Pillai Center’s shipping policy, which depends on Indian and U.S. government shipping policies.
Pillai Center’s Shipping Method
We offer our members domestic ❨within India❩ and international shipping options. We ensure the product or prasad reaches our members on time via standard or express shipping options for domestic and international shipping. However, shipping methods may be unavailable for specific countries and some products may not be available for delivery due to international shipping policy.
Pillai Center’s Shipping Process
Domestic shipping for products starts from Chennai, Tamil Nadu 7 business days from the order date, including the energization process. Once dispatched, the estimated delivery time is 7 business days.
For international shipping, the shipment process begins 7 business days from the order date, including the product’s energization. The estimated delivery time is between 3 to 4 weeks, based on the delivery destination.
Similarly, for special services, the domestic shipment of prasad/product starts from Chennai, Tamil Nadu, 7 business days after the entire set of rituals in the package has been completed. Processing time may be slightly longer depending on the retrieval of the Prasad from sacred Powerspots during large special events or promotional periods. We appreciate your patience and understanding.
The estimated shipping time depends on the shipping method selected and the delivery destination. Kindly note that from the date of shipping, the delivery of product / prasad takes 7 business days for domestic shipment ❨within India❩ and 3 to 4 weeks for international shipping.
These are approximate estimates, and actual delivery time may vary due to customs, delays or unforeseen circumstances.
Shipping Costs
Pillai Center calculates its shipping cost based on the product size ❨dimensions❩, product weight, and destination. The product shipping charges will be displayed at checkout before you place your order. When the product is part of a package, and our member is entitled to receive the Prasad for the services included in the package or for eligible Homas, we offer free shipping, which will be mentioned on our website.
Pillai Center offers international shipping, and we are not responsible for any delays or additional fees/duties/taxes incurred during the customs clearance process.
Order Tracking
You can log in to your Pillai Center account and click “My Orders.” Once your order is shipped, you will receive a tracking number to track your package location and estimated delivery details. The tracking information updated on the website depends on the information shared by the shipping carrier. Once you get your tracking number, please visit the official website of India Post and enter your tracking number to track your shipment.
In case of Program Orders, you can click on your name on the Pillai Center Website and select My Accounts. The order tracking details are listed under “Order Details”.
Lost or Damaged Shipments
If your product is lost or arrives damaged, please get in touch with our Customer Support team via email ❨office@pillaicenter.com❩ within 2 business days of the date of receipt. We will initiate an investigation and work with the shipping carrier to resolve the issue. We may require relevant documentation, such as photographs/product opening video or a damaged goods report to process your claim efficiently.
Customer Support
Please do not hesitate to get in touch with our customer support team if you have any questions or need assistance regarding your shipment. You can reach us by email at office@pillaicenter.com or our Skype Account ID at office@pillaicenter.com to speak to a customer support executive. We are available 6 days a week ❨Monday to Saturday❩ from 9:30 am to 6:30 pm IST to address your queries.
Policy Updates
Please note that this shipping policy is subject to change without prior notice. Any modifications or updates to Pillai Center’s shipping policy will be communicated to our members through our website or email.
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