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Webcast FAQ

A Webcast, also known as a Webinar or Web conference, is an online conference combining visual and audio elements, allowing you to watch an audio-visual presentation.

To view our Webcasts, you will need:

  • For PC-based system, minimum requirements are:
    • Required: Windows 7, Vista, XP, 2003 Server or 2000
    • Required: Internet Explorer® 6.0 or newer, or Mozilla® Firefox® 2.0 or newer (JavaScript™ and Java™ enabled). If needed, download Java here.
    • Internet Connection Required: Cable modem, DSL, or better recommended
    • Recommended: Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (2 GB of RAM for Windows Vista)
  • For Mac-based system, minimum requirements are:
    • Required: Mac OS X 10.4.11 (Tiger), OS X 10.5 (Leopard), OS X 10.6 (Snow Leopard)
    • Required: Safari 3.0 or newer, Firefox 2.0 or newer (JavaScript™ and Java™ enabled)
    • Internet Connection Required: Cable modem, DSL or better recommended
    • Required: PowerPC G4/G5 or Intel processor, 512 MB of RAM or better
  • To Use VoIP:
    • Required: Fast Internet connection (384 kbps or more recommended)
    • Required: Headset (USB recommended), or microphone and speakers

To hear the presenters, you will need:

A PC enabled for sound (with onboard sound and speakers or headphones). Connect up your speakers/headphones before the Webcast, and you will be automatically placed into the audio broadcasting stream when you join the Webcast online.

In order to view the Webcast, you’ll need the most up-to-date version of Adobe Flash Player. Download and install the plugin from Adobe’s website, then restart your browser and navigate back to the player.

Download The Latest Version Of Adobe Flash Player

Computers running a 64-bit web browser on a 64-bit operating system (For example: Internet Explorer 64-bit edition on Windows 7) aren’t able to display Flash. To view the Webcast, use a 32-bit version of your web browser. Most modern browsers have a 32-bit version built in. More info here.

Your computer is buffering the signal. This usually happens when the Internet connection can’t feed the data fast enough to give smooth playback. So, the computer waits for the data to come in and stores it in a buffer, until there’s enough to play back again in a smooth, steady stream.

If this problem happens continually, your Internet connection may not be fast enough to support the stream speed that you have selected.

Currently, mobile viewing of the Webcast is limited to iPhone/iPad/iPod touch (version 3.0+) and the Android (version Eclair [2.0/2.1]+).

Due to the size of the streaming material, it is best to be connected via Wi-Fi instead of your phone’s 3G service. You can switch your phone to Wi-Fi under the ‘Settings’ menu and select the best connection available to you.

No cancellations shall be allowed after confirmation of purchase.

With your registration to the Live Webcast, you are also given access to the on-demand file. After 48 hours from the live date/time, the entire presentation will be available on-demand. You can view at your convenience.

Your registration to the Live Webcast ensures that you will receive an email notification with login instructions, once the archive file is made available.

Visit http://www.astroved.com/webcast.aspx regularly for all upcoming free and paid events, as well as on-demand videos that allow for instant access with your registration.

All audio will be available through your computer speakers. There is no dial-in option.

Yes. You may register and view the Webcast after the event, as an on-demand video.

Yes. You may view the Webcast unlimited number of times after one or two days from the completion of the Live Webcast.

The Webcast will be available for viewing for one month from the date of purchase of the on-demand video.

No. You can watch this video on the site only. You can view these on-demand videos in any one of the two versions – Silverlight or Flash.

The Webcast is for individual use only. If you would like to share the Webcast with a larger group, then each person in the group would have to purchase the Webcast separately.

You can directly visit http://www.astroved.com/webcast.aspx anytime during the Live event. You can view the time table of free/Paid Live Webcasts given on this page for your future reference.

To view the Webcast, all that you need is Internet access.

Yes. You will receive an initial informational email providing instructions, after you have purchased the Webcast.